From Cost Center to Growth Driver: Rethinking BPO’s Role in Business Strategy

Introduction Business Process Outsourcing has long been treated as an expense category—a tool to lower overhead by shifting tasks offshore or to lower-cost regions. Finance departments often engage BPOs as a way to reduce payroll load. But this interpretation leaves an impact on the table. When outsourcing is only viewed through the lens of savings, […]

Ethical Outsourcing: A Guide to Making Responsible Business Decisions

Outsourcing has been a go-to strategy for businesses seeking cost savings, enhanced efficiency, and access to global talent. However, traditional outsourcing models have faced increasing scrutiny due to their ethical concerns. Issues like worker exploitation, environmental damage, and opaque supply chains can negatively affect a company’s reputation.   This is where ethical outsourcing comes in—a […]