The Domino Effect of Bad Customer Service

“The customer’s perception is your reality.” – Kate Zabriskie   Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]

Creating an Authentic Culture with Your Outsourcing Partner

To achieve long-term success, you and your outsourcing partner need to establish a genuine culture. This means building a relationship based on openness, respect, and common ground. Better communication, increased collaboration, and shared goals and cultural values lead to a stronger, more harmonious relationship. Aligning corporate goals promotes a culture of trust and loyalty at […]