Beyond Every Number Is a Person: The People-Centered Leadership of CEO Harold Rey Ladaran
Introduction In the BPO industry, success is expressed in numbers—conversion rates, resolution times, service-level agreements, and net promoter scores. Metrics dominate dashboards, guide decisions, and define client relationships. But behind every KPI is something more fundamental: a human being. A voice, a story, a moment of resilience. And at the center of Splace BPO’s strategic […]
Outsourcing vs. Automation: Why Human-Led Solutions Still Win
Introduction Automation is everywhere—from chatbot systems to AI-generated responses. Companies are under pressure to reduce cost and increase speed, and automation promises both. It’s tempting to view it as a universal solution, especially in high-volume environments like customer service, order fulfillment, and tech support. But automation, for all its efficiency, doesn’t adapt well to unpredictability. […]
Why More Startups are Embracing Outsourcing in 2025
What are Startups? Startups are newly established businesses that aim to develop and deliver innovative products, services, or solutions. Typically, Startups focus on addressing precise gaps or needs in the market and are characterized by high growth potential, scalability, and a degree of risk. Unlike traditional businesses, Startups operate with limited resources in their early […]
Sustainable Outsourcing: Essential Guides for Long-Term Success
In today’s fast-paced business world, companies are increasingly turning to outsourcing to streamline operations, cut costs, and enhance efficiency. However, while outsourcing offers immediate benefits, ensuring its long-term success requires a sustainable approach. Sustainable outsourcing not only helps businesses thrive in the short term but also ensures that partnerships remain beneficial, ethical, and scalable over […]
Adapting to Change: How Splace BPO Helps Businesses Stay Resilient in a Dynamic World
Change is inevitable in today’s fast-paced business environment. From economic shifts to technological advancements, businesses face constant challenges that require agility, adaptability, and resilience. At Splace BPO, we understand the importance of staying ahead in a dynamic world. With our tailored outsourcing solutions, we help businesses navigate uncertainty, seize opportunities, and thrive amidst change. The […]
The 2024 Business Survival Kit: 7 Strategies to Stay Ahead in a Competitive Market
The 2024 Business Survival Kit: Strategies for Thriving in a Fast-Paced World Introduction: The business world in 2024 is more competitive than ever. Rapid changes in technology, shifting customer expectations, and a globalized workforce demand smarter, faster, and more innovative strategies. So, what’s your game plan? Think of this as your 2024 business survival kit—a […]
How Delegating Operations Fuels Sustainable Business Growth
The Strategic Advantage of Outsourcing In today’s competitive market, businesses need to be both agile and strategic in how they operate. One of the smartest investments any company can make is in Business Process Outsourcing (BPO). By outsourcing non-core tasks, companies can focus on what they do best while reducing costs and increasing efficiency. At […]
When is the Perfect Time To Seek an Outsourcing Partner
Knowing when to look for an outsourcing partner can make all the difference for your business. If you’re a startup juggling many roles, a growing company feeling the pressure of increased demands, or an established business needing specialized skills for innovation, outsourcing might be just what you need. By tapping into external expertise, you can […]
