Gen Z in the BPO Workforce: Opportunities and Challenges

Introduction The entry of Generation Z into the business process outsourcing (BPO) workforce introduces new behavioral patterns, labor expectations, and management considerations. Born between 1997 and 2012, Gen Z employees comprise a digitally native cohort shaped by globalized information exposure, social platform fluency, and technology-first communication norms. As their labor market participation increases, BPO firms […]