Splace BPO CEO Harold Rey Ladaran: Champions a CEO-Led Culture of Innovation in the BPO Industry

Introduction Innovation in the business process outsourcing (BPO) industry is driven by market demands, technological advancements, and evolving client expectations. However, true transformation occurs when leadership takes an active role in shaping a culture of continuous improvement. A CEO-led culture of innovation ensures that adaptability, creativity, and progress become embedded in an organization’s foundation, rather […]