BPO for SMBs: Scalable Service Delivery Across Omnichannel CX and Specialized Functions

Introduction Small and medium-sized businesses (SMBs) require consistent customer service, scalable administrative support, and low-cost operational continuity without internal infrastructure investment. Business Process Outsourcing (BPO) addresses these needs through controlled service delivery models across customer experience, back-office tasks, and specialized operational functions. Omnichannel CX refers to delivering customer support across live chat, email, phone, SMS, […]