10 Categories of Outsourcing for Sales and Customer Service


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Outsourcing is employing a third party from outside a business to carry out tasks or produce commodities previously completed in-house by the business’s employees and personnel (Twin, 2022). In 1989, it became the first official corporate strategy. A corporation uses Outsourcing to concentrate on its primary business operations. 


There is a variety of Outsourcing services. Outsourcing can be used in various ways depending on the company’s demands. It is also essential to be aware of the many forms of Outsourcing and know and comprehend what it is.


The ten categories of Outsourcing listed by Gallimore (2023) are as follows:

1. Business Process Outsourcing

Business process outsourcing is the most prevalent form of Outsourcing. Any company process that is outsourced to an outside service provider is referred to in this phrase. Usually, these types deal with routine jobs like administrative and customer service positions. 

Customer service, help desk support, technical support, human resources, marketing, talent acquisition, finance (customer billing/AR/procurement), appointment setup, and telemarketing are services that call center services might offer as part of business process outsourcing (BPO).

2. Professional Outsourcing

Some jobs may be too difficult for business owners or their small staff. To complete it, you either need more education or a professional license. Due to little demand, hiring locally is expensive for them. Professional Outsourcing may be a practical solution in certain circumstances. This allows them to reduce expenses while hiring top-notch business personnel. 

3. IT Outsourcing

IT services Outsourcing is one of the popular forms of Outsourcing today. It involves outsourcing technologically connected services and assets for all or part of an information technology business function.


Due to its interaction with technology on some level, every company, whether a start-up or a vast corporation, has IT demands.

4. Multisourcing

Although multisourcing can be used in any industry, it is more prevalent in those with high levels of specialization and complexity. Technology, avionics, automobiles, and space flight are just a few industries that extensively rely on multisource. Simply put, multisource integrates the output of specialist organizations that specialize in Outsourcing, and these companies then join outside service providers to produce a finished product.


To accomplish business objectives, multisource creates best-of-breed teams. It operates in an outcome-focused way and establishes a partnership with other providers. For this kind of Outsourcing, a company mainly needs a thorough plan, a governance network, and teamwork.

5. Manufacturer Outsourcing

The cost could be very high if you want to produce your goods internally. In addition to the high price of raw materials, paying for factory workers and investing in the infrastructure and machinery needed for manufacturing can be very expensive.


Nevertheless, you outsource your production process to BPO companies in the Philippines. In that case, you can save prices dramatically because you won’t have to worry about maintaining infrastructure, purchasing equipment, and paying employees.


6. Process-Specific Outsourcing

Process-specific Outsourcing is the term used to describe Outsourcing that is tailored to a specific task or internal procedure. Hiring call center Philippines specializing in a particular function has become standard practice in the business.


Process-specific Outsourcing allows organizations to reduce expenses while freeing time to concentrate on their core company operations and reducing the time it usually takes to fulfill customer orders.

7. Project Outsourcing

When there isn’t enough time to devote to each project individually, it can be tiresome for businesses to manage multiple projects simultaneously. A company may choose to outsource this project to an outside service provider. A corporation outsources a project for several reasons, but the most frequent one is a need for qualified individuals to start and complete the work.

8. Offshore Outsourcing

Offshore Outsourcing is contracting out a portion of your company’s operations to a foreign nation to reduce labor costs. Other countries have lower labor costs than those in local markets to complete a given work. Offshoring is also done to access other nations’ international expertise and penetrate new markets in the pursuit of globalization.


Offshoring call center companies in the Philippines has also gained popularity as a way to get around local laws that forbid specific operations.

9. Onshoring

While some businesses believe that using offshore workers is a cost-effective option, others believe the contrary and begin to bring back local offshoring activity. Onshoring (or reshoring) is a term that refers to outsourcing business operations to another country that is close to your headquarters.


One benefit of onshoring is having a similar or identical working culture and time zones. Since the remuneration will also be equivalent to in-house workers, one drawback is that there are little to no cost savings.

10. Nearshoring

Business processes are nearshored in between offshoring and reshoring. Some businesses relocate their commercial activities to nearby countries rather than returning the outsourced services from a far-off nation.


Its main goal is to reduce shipping times and other delays, which are frequent offshore, while still reducing costs by identifying the closest country where labor costs are lower than in-country processing. In essence, this form of Outsourcing combats the hazards of both offshore and reshoring while combining their advantages.


The Benefits of Outsourcing for Customer Service

Businesses can significantly benefit from outsourcing customer support to a Philippines call center. Some of the main benefits are as follows:


  1. Savings: Outsourcing customer service may be more economical than keeping an in-house customer support team. Businesses that outsource can save money on expenses such as renting office space, purchasing supplies, and managing and training new personnel.
  2. Expertise and specialization: Because outsourcing businesses concentrate on delivering customer service, they have the knowledge, tools, and procedures necessary to provide high-quality support. Companies can use this knowledge and the newest technologies and best practices through Outsourcing.
  3. Scalability: Outsourcing customer service allows organizations to quickly and swiftly scale their operations up or down to meet their demands. This is helpful when customer service is in high order and peak times are present.
  4. Improved customer satisfaction: Higher levels of customer satisfaction may be attained by outsourcing customer service to a specialized provider. Customer complaints and questions are frequently handled professionally by the personnel of outsourcing organizations, which can result in shorter resolution times and greater customer satisfaction.
  5. 24/7 accessibility: By outsourcing customer service to a Call center in the Philippines, firms may offer their clients round-the-clock assistance. Businesses operating in many time zones or with clients around the globe may find this particularly important.


Refocus on core business operations: Outsourcing customer service allows companies to free up resources to concentrate on their core business operations, such as product development and marketing. Businesses may benefit from this by increasing their market share and competing ability.


SPLACE is a dynamic and innovative business process outsourcing company that offers a wide range of outsourcing services to businesses worldwide. With a focus on delivering high-quality solutions, virtual assistance, IT solutions, and exceptional customer service, SPLACE has established the company as a trusted outsourcing and call center service provider to companies across various industries. 


SPLACE comprises experienced professionals who deliver customized and cost-effective solutions to meet every client’s business needs. The company believes in the power of technology and innovation to drive growth and success, and its main focus is helping clients succeed in an ever-changing business landscape. 


Clients looking for support in data management, customer service, virtual assistance, technical support, or any other outsourcing need can seek help from the SPLACE BPO firm.

If you are interested in Splace’s Business Process Outsourcing Solutions,

Email: ceo@splacebpo.com or call us at 

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