How to Get a BPO Job With No Experience in 2025
Thousands of Filipinos land their first BPO job every year without any prior call center experience. If you are wondering how to get a BPO job with no experien…
Business Continuity Outsourcing: Why Davao Is Gaining Ground
A US e-commerce company's Manila-based support team goes dark. A major weather system has knocked out power across three districts. Orders are stacking up. SLA…
How to Scale a Philippine Support Team Without Losing Quality
Most Philippine support teams don't break at hire one. They break somewhere between agent ten and agent twenty. CSAT scores slip. Handle times climb. The team…
What a 30-Day Ops Pod Deployment Actually Looks Like
Thirty days sounds optimistic for standing up an offshore team. That skepticism is earned. Most offshore engagements drag well past 90 days because the pieces…
Global Talent Shortage: Why Philippine Outsourcing Is Filling the Gap
Labor shortages in customer experience, finance operations, and sales support are not a hiring cycle problem. They are structural. Aging workforces in the US,…
Why FinTech Companies Are Moving Finance Ops to the Philippines
Finance ops teams at US, AU, and EU FinTechs are under pressure that is not easing. Reconciliation queues back up. AP/AR cycles stretch. Month-end close runs l…
Harold Ladaran Built Splace BPO in Davao. Here’s Why It Works.
The meeting had already run long. A client in California was pushing back on timelines, and the operations lead in Davao was walking through deployment logisti…
How to Build a Remote Customer Service Career in the Philippines
The Philippines has been a cornerstone of global customer service for decades. Companies across the United States, Australia, and Europe rely on Filipino profe…
How to Vet a Philippine BPO Partner: A Compliance Checklist
Most ops leaders shortlist Philippine BPO vendors the same way: pull three rate cards, run a demo call, check a reference. Then, six months in, an audit surfac…
Global Talent Shortages: Why US Companies Are Hiring in the Philippines
US, Australian, and European companies are posting open roles that stay unfilled for months. The budgets exist. The job descriptions are live. The problem is t…