Build. Connect. Expand
Our BPO services are designed to help you build, connect, and expand your business by providing you with all the necessary tools and support. This allows you to focus on growth without worrying about the logistics of running the company itself.
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We build strong teams.
Filling in the GAP.
Our expert teams are here to fill the gap between your business and your customers. Our BPO services are designed to take care of all the behind-the-scenes tasks that don't fit your company's core competencies, so you can focus on what matters most – building relationships with your customers at every stage of their journey.
Our Services
Omnichannel CX
Back-office Support
Retail & E-commerce
Telesales
Technical Support
Omnichannel CX
Deliver seamless and consistent customer experiences across multiple channels with our team of experts.
- Order Fulfillment
- Payment Disputes
- Product Listing
- Product Research
- Logistics
- Abandoned Cart Management
Back-office Support
Optimize operations with our efficient back-office solutions, ensuring smooth business processes.
- Accounting Support
- Fraud Prevention
- Payroll Assistance
- HR & Recruitment
Retail & E-commerce
Elevate your online and in-store sales with our tailored retail and e-commerce support services.
- Product Listing & Optimization
- Inventory Management
- Customer Order Handling
- Return & Refund Management
Telesales
Drive revenue growth with our high-performing telesales specialists who turn leads into loyal customers.
- Cold Calling & Lead Generation
- Sales Conversion Optimization
- Customer Retention Strategies
- Upselling & Cross-selling
Technical Support
Provide top-tier technical assistance to keep your customers satisfied and your business running smoothly.
- 24/7 IT Helpdesk
- Software & Hardware Troubleshooting
- Network & Server Support
- Cybersecurity Assistance
Telemarketing Services
Our telemarketing services assist business owners in targeting customers, sourcing, hiring, and training potential talent to develop tailored telemarketing skills for their specific business goals.
Back-Office Support
We provide data encryption, people management, and operational support to help business owners achieve goals, mitigate risks, allocate resources, and provide continuous assistance.
We build strong teams.
Filling in the GAP.
Our expert teams are here to fill the gap between your business and your customers. Our BPO services are designed to take care of all the behind-the-scenes tasks that don't fit your company's core competencies, so you can focus on what matters most – building relationships with your customers at every stage of their journey.
Ecommerce Support
Our e-commerce support team focuses on enhancing customer satisfaction by addressing questions, resolving issues, and guiding informed purchase decisions.
Virtual Assistant Services
Our virtual assistants are experts who handle client communications including scheduling, answering calls, responding to emails, creating travel plans, issuing invoices, and managing virtual accounts
Omni-Channel Customer Care
Our comprehensive customer care services utilize an integrated network of devices, touchpoints, and communication platforms to provide assistance and guidance to our valued customers.
Telemarketing Services
Our telemarketing services assist business owners in targeting customers, sourcing, hiring, and training potential talent to develop tailored telemarketing skills for their specific business goals.
Back-Office Support
We provide data encryption, people management, and operational support to help business owners achieve goals, mitigate risks, allocate resources, and provide continuous assistance.
Technical Support
Our dedicated team ensures swift technical support and offers expert assistance for all digital challenges with a focus on issue resolution, minimizing downtime and maximizing productivity.
Telemarketing Services
Our telemarketing services assist business owners in targeting customers, sourcing, hiring, and training potential talent to develop tailored telemarketing skills for their specific business goals.
Back-Office Support
We provide data encryption, people management, and operational support to help business owners achieve goals, mitigate risks, allocate resources, and provide continuous assistance.
We make connections by
Making your DNA our DNA
We provide the best possible solutions to your needs by understanding the DNA, the core of your business. We will manage all the essential processes, allowing you to concentrate on your fundamental strengths.
We make connections by
Making your DNA our DNA
We provide the best possible solutions to your needs by understanding the DNA, the core of your business. We will manage all the essential processes, allowing you to concentrate on your fundamental strengths.
We Hire
To thrive in business, it's crucial to have access to experienced candidates. The company invests heavily in hiring and uses advanced recruitment methods to find the most suitable individuals for the job.
We Train
Our agents are trained to handle any situation with professionalism and care. We provide intensive training and workshop so they can offer personalized solutions specially crafted to your needs.
We Launch
Efficiency and performance are improved through the implementation of best practices in communication, management, KPIs, coaching, and training. The team is committed to utilizing these practices for success.
You Scale
Our BPO services are tailored to help you achieve your goals, no matter your industry. We work with clients worldwide, and we can help you expand your reach into new markets by managing your back-office operations.
We Hire
To thrive in business, it's crucial to have access to experienced candidates. The company invests heavily in hiring and uses advanced recruitment methods to find the most suitable individuals for the job.
We Train
Our agents are trained to handle any situation with professionalism and care. We provide intensive training and workshop so they can offer personalized solutions specially crafted to your needs.
We Launch
Efficiency and performance are improved through the implementation of best practices in communication, management, KPIs, coaching, and training. The team is committed to utilizing these practices for success.
You Scale
Our BPO services are tailored to help you achieve your goals, no matter your industry. We work with clients worldwide, and we can help you expand your reach into new markets by managing your back-office operations.
BPO and Call Center Philippines
We build strong teams.
Filling in the GAP.
Our expert teams are here to fill the gap between your business and your customers. Our BPO services are designed to take care of all the behind-the-scenes tasks that don't fit your company's core competencies, so you can focus on what matters most – building relationships with your customers at every stage of their journey.
Omni-Channel Customer Care
Our customer service agents synchronize and connect interactions across several channels, including call centers, webchats, SMS, messaging, email, and social media. Customers need not start all over again describing their concerns.
Ecommerce Support
E-commerce customer service teams assist customers with a consistent quality level in a short time across different communication channels to deliver prompt and accurate problem resolutions.
Virtual Assistant Services
Virtual assistants are perfect for companies that delegate one or two specific business tasks, duties, or projects but don’t need to hire a full-time salaried employee.
Back-Office Support
Depending on the organization and industry, our back-office support teams manage records in many areas, including data management, accounting, finance, and technology.
Telemarketing Services
Outbound calls, inbound calls, lead generation, and sales calls are all regular telemarketing activities carried out by our telemarketing representatives.
Build. Connect. Expand
Our BPO services are designed to help you build, connect, and expand your business. We do this by providing you with all the tools and support you need to grow without worrying about the logistics of running the company itself.
We make connections by
Making your DNA our DNA
We provide the best possible solutions to your needs by understanding the DNA, the core of your business. We will manage all the essential processes, allowing you to concentrate on your fundamental strengths.
We Hire
We believe that to succeed in business, you need the help of the best people in the industry. We dedicate resources to securing access to capable and seasoned candidates. Our hiring process involves significant investments, and we leverage the latest recruitment techniques to identify the most fitting individuals for the job.
We Train
Our agents are trained to handle any situation with professionalism and care. We provide intensive training and workshop so they can offer personalized solutions specially crafted to your needs.
We Launch
We utilize operation management to establish optimal levels of efficiency. Our team leaders oversee performance management, developmental coaching, training, and mentoring through the use of sophisticated communication methods and effective Key Performance Indicators (KPIs), providing structured and continuous feedback.
You Scale
Our BPO services are tailored to help you achieve your goals, no matter your industry. We work with clients worldwide, and we can help you expand your reach into new markets by managing your back-office operations.
Expansion is easy, we are ready whenever you are.
Expand and Grow
Splace BPO enables businesses to expand their reach and enter new markets by providing local expertise and language capabilities. Outsourcing with us allows you to tap into new markets without significant upfront investment or infrastructure.
Below are some companies that trusted and got remarkable results after partnering with Splace BPO.
Supporting businesses since 2017
Effective and efficient methods, successful outcomes.
We adapt to your
business needs.
Find out what our partner clients think of us.
In every challenge, there’s a solution.
Our company provides customer service, e-commerce, back-office support, and virtual assistant services. Outsourcing these functions to us allows you to access the content of specialized skills and resources that might not be available in-house, reducing costs, improving efficiencies, and freeing up resources.
Already pumped up to partner with us? Here are Frequently Asked Questions.
Frequently asked questions
SPLACE is an outsourcing company based in the Philippines. We help brands to leverage the power of BPO by providing them with a fully-integrated, end-to-end solution for their Business Process Outsourcing requirements.
We offer outsourcing services, including Outbound Telemarketing Services, omnichannel customer care, e-commerce support, back-office support, and virtual assistant services.
When you collaborate with SPLACE, we take charge of the recruitment, hiring, management, and payroll processes, ensuring compliance with the relevant Philippine labor laws and regulations. We provide proficient technical specialists who undergo rigorous screening and continuous training to effectively manage your project and assignments.
SPLACE stays current with the latest hardware and software are well-maintained by our dedicated IT department. Partnering with SPLACE means we take care of the entire process, from recruitment and hiring to management and payroll while ensuring compliance with Philippine labor laws and regulations.
Our approach involves carefully listening to the business and thoroughly analyzing its strengths and weaknesses. With this information in mind, we recruit a highly committed and skilled team and ensure they have the necessary equipment to execute the campaign successfully. We recognize that proper preparation and assembling the right team are critical to success in any business endeavor.
Our company provides a team of professional specialists to support your daily business operations. When selecting our team members, we adhere to a rigorous set of SPLACE call center company requirements. Our management team is experienced in interpreting performance data and implementing customized solutions to enhance performance.
Since every client has different tasks and job requirements, we offer customized business process outsourcing packages tailored to your unique needs and preferences. To explore your options, we highly recommend scheduling a call with our CEO, who will be pleased to discuss the available solutions for your business.
At the start of each client's journey, we conduct a thorough initial consultation to understand their needs, goals, and objectives comprehensively. Based on this information, we create a personalized roadmap as a business plan to achieve their desired outcomes.
By outsourcing some or all of your back-end tasks to our Philippines outsourcing team, you can free up your in-house (onshore) staff's time, allowing them to focus on higher-value responsibilities. SPLACE ensures prompt project commencement once agreements are finalized, leading to finished projects and increased profits for your business. This, in turn, benefits your entire company.
As mentioned above, we start everything with a consultation. So, if you are ready to start, contact us now by dialing +1 503-488-3540 or filling out the form on our contact page.
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