How Speech Recognition Technology Enhances BPO Call Routing Efficiency
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In the digital age, technology’s role in shaping industries is undeniable. One sector experiencing rapid technological evolution is Business Process Outsourcing (BPO). Two prominent technological advancements – Speech Recognition (SR) and Natural Language Processing (NLP) – are becoming game-changers for BPOs. These technologies are reshaping how businesses interact with customers, streamlining processes, and enhancing user […]