Rich Experience and Proven Expertise

Splace is a top-tier BPO company that has a trail of experience, having served various industries and handled diverse projects. The company combines the skills of experienced outsourced agents with cutting-edge AI-based contact center services to support its clients in providing first-rate customer experiences. 

As of 2023, Splace has partnered with the top brands across Asia, USA, Australia, and Europe. 

State-of-the-Art Infrastructure

Splace was developed to offer an excellent workplace, draw in and keep the best employees, and give exceptional service to its clients. It boasts top-of-the-line infrastructure and state-of-the-art facilities. With the most up-to-date operational and technological infrastructure, the operating model has been constructed in accordance with international guidelines. This enables an open and modular technological environment and its integration with a variety of client platforms. 

Crystal-Clear Communication

Clients may contact companies through an increasing number of channels, including phone, email, chat, social media, etc. The customer support teams of Splace have switched to an omnichannel strategy to better fulfill their needs. This indicates that they can have effective, one-on-one conversations with clients across all media. Since technology makes conversations simpler and requires less work from the client, seamless communication is essential. 

Scalability and Adaptability

Splace adjusts to partnered company’s both inbound and outbound call center needs, relieving part of the taxing operations.

To help meet demand, the company offers cutting-edge technology and staff who are trained to utilize it. This is beneficial for small businesses that could have constrained IT staff and finances. Partners can enjoy demand-based adaptability, flexibility, and scalability with Splace. Their skilled and professional nearshore employees are just a phone call away, regardless of what you need services with. 

Quality Assurance and Continuous Improvement

The business believes that continuous development and progress are only achievable with inputs that are well-targeted and of high quality, as defined by policies that are results-driven rather than merely assertions of standards to achieve quality correctly. Agents, their team leaders, and the quality assurance specialist gather for a team calibration session to review how employees handled client calls and how the analyst assessed their performance. 

At Splace, numerous monitoring technologies are frequently used to check the quality of the services being offered. Software for monitoring calls, performance indicators, and client feedback are a few examples of these resources. 

Client-Centric Approach

Businesses have discovered that simply providing a product or service is insufficient in today’s competitive market. They are distinguished by their total customer experiences, which are the sum of a consumer’s interactions and feelings toward a brand. This understanding is especially evident in the company which frequently serves as the first point of contact to their clients.

A thorough knowledge of consumers’ requirements, desires, and experiences is a top priority for Splace. They greatly improve customer satisfaction by customizing their solutions, which encourages long-term client loyalty and, in turn, gives them a competitive edge in a congested industry.

Robust Data Security Protocols

When seasoned experts manage the company’s confidential and sensitive data procedures, it immediately increases efficiency and accuracy while lowering expenses. 

Splace is a seasoned international BPO firm that places high importance on data protection. As partners, they guarantee with the highest assurance that the business files are kept safe, and secure since they are aware of how important data is to your business.

Ethical Standards and Compliance

A good BPO operates with integrity. Since there is a genuine culture of honesty at the company itself, workers take their obligations seriously, take initiative when they don’t fully grasp their duties and are ultimately responsible for their performance. The outcome is that the company prospers. The team strives to promote ethics in all other company transactions by starting with integrity as its core value.

This can manifest in how they create and produce new products, take actions to ensure the safety of those involved and adopt rules to better serve consumers.