The Convergence of BPO and SaaS: How Tech-Led BPOs Are Winning

Introduction The outsourcing industry is undergoing a quiet transformation. What was once centered around labor, locations, and cost efficiency is now being redefined by the rise of cloud-based platforms and digital-first workflows. The boundaries between Business Process Outsourcing (BPO) and Software-as-a-Service (SaaS) are fading, making way for a more fluid, tech-driven delivery model. Businesses no […]