For All Your Front & Back Office Needs
Running a business is no easy task, right? Doing customer calls, managing payroll, and keeping your data organized, can feel like there aren’t enough hours in the day. But what if you had a partner who could take some of that weight off your shoulders? That’s where Splace comes in. We’re a Business Process Outsourcing […]
The Domino Effect of Bad Customer Service
“The customer’s perception is your reality.” – Kate Zabriskie Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]
Live Chat: The Customer’s New Best Friend
Now let’s think of a situation wherein you’ve just bought a new gadget online, and you’re super excited to get it up and running. But there’s one tiny hiccup, and you’re stuck on a setup step and the clock is ticking. You try calling customer service, but the wait time is longer than you can […]
Telemarketing: Trends, Technologies, and Tactics
Few strategies evoke as much intrigue and debate as cold calling. Despite the rise of digital marketing and social selling, cold calling remains a powerful tool for reaching prospects, initiating meaningful conversations, and driving revenue. It involves reaching out to prospects who have had no prior contact with your company or expressed interest in your […]
Navigating the Complexities of Regulatory Compliance in the BPO Industry
Regulatory compliance stands as a cornerstone of operational integrity and client trust. As BPO companies handle sensitive data and provide critical services across various sectors, adherence to regulatory frameworks is a legal obligation and a fundamental aspect of maintaining security, privacy, and ethical standards. In this comprehensive guide, we’ll delve into the intricacies of regulatory […]
March 2024 Update: Evolution and Innovation in the BPO Industry
March 2024 marks a significant milestone in the Business Process Outsourcing (BPO) industry, with several notable developments shaping its trajectory. As technology continues to advance and global trends evolve, BPO companies are adapting, innovating, and redefining their strategies to meet the demands of a dynamic market landscape. In this blog, we’ll explore the key updates […]
Freelancers vs. Business Process Outsourcing (BPO): Which One Is Right for Your Business?
Two popular avenues for meeting these demands are hiring freelancers and utilizing Business Process Outsourcing (BPO) services. Both offer unique advantages and challenges, and understanding their differences can help businesses make informed decisions about their staffing and operational needs. In this blog post, we’ll look closer into the intricacies of freelancers versus BPO, exploring their […]
How Splace Prioritizes Employee Care and Team Success
Success relies on staff motivation and well-being in addition to operational effectiveness and client satisfaction. Leading BPO company Splace has set out to update and improve its incentives and compensation plans because it understands how important workers are to the success of the company. Splace strives to create an atmosphere where workers flourish, perform at […]
Compensation Structures for Agents in BPO: Strategies for Success
The compensation structure for agents in BPO is essential for promoting productivity, motivation, and general success. It is critical to strike the correct balance when it comes to agent compensation as businesses work to maximize operational savings while providing outstanding service. This blog delves into the complexities of paying BPO agents, examining different approaches, factors […]
