Focus on Employee Well-being: Implementing Programs to Support Mental Health and Job Satisfaction
The Importance of Employee Well-being in Today’s Workplace The modern workplace is evolving, and businesses are recognizing that employees are not just resources but the foundation of long-term success. Employee well-being encompasses physical, mental, and emotional health, all of which contribute to workplace productivity, engagement, and retention. When employees feel valued, supported, and mentally resilient, […]
The Evolution of Remote Work: How BPOs Are Adapting to the Hybrid Workforce Model
The landscape of work has transformed dramatically over the past few years, with remote work becoming an integral part of business operations. For the Business Process Outsourcing (BPO) industry, which has traditionally relied on large-scale office operations, this shift presents both challenges and opportunities. As the hybrid workforce model continues to grow in popularity, BPOs […]
A Champion for Local Talent: Harold Rey Ladaran’s Advocacy for the Filipino Workforce
Harold Rey Ladaran has always believed in the power of local talent. As CEO of Splace BPO, he has made it his mission to showcase the skills and potential of the Filipino workforce to the world. This blog explores how Harold’s advocacy for local talent has been pivotal in Splace BPO’s success and the broader […]
From Vision to Reality: The Journey of Harold Rey Ladaran as CEO of Splace BPO
From Vision to Reality: The Journey of Harold Rey Ladaran as CEO of Splace BPO Behind every successful company is a visionary leader, and for Splace BPO, Harold Rey Ladaran is that leader. Since its founding in December 2017, Splace BPO has flourished under his leadership, growing into a dynamic and innovative outsourcing company. In […]
For All Your Front & Back Office Needs
Running a business is no easy task, right? Doing customer calls, managing payroll, and keeping your data organized, can feel like there aren’t enough hours in the day. But what if you had a partner who could take some of that weight off your shoulders? That’s where Splace comes in. We’re a Business Process Outsourcing […]
The Domino Effect of Bad Customer Service
“The customer’s perception is your reality.” – Kate Zabriskie Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]
Live Chat: The Customer’s New Best Friend
Now let’s think of a situation wherein you’ve just bought a new gadget online, and you’re super excited to get it up and running. But there’s one tiny hiccup, and you’re stuck on a setup step and the clock is ticking. You try calling customer service, but the wait time is longer than you can […]
Telemarketing: Trends, Technologies, and Tactics
Few strategies evoke as much intrigue and debate as cold calling. Despite the rise of digital marketing and social selling, cold calling remains a powerful tool for reaching prospects, initiating meaningful conversations, and driving revenue. It involves reaching out to prospects who have had no prior contact with your company or expressed interest in your […]
Navigating the Complexities of Regulatory Compliance in the BPO Industry
Regulatory compliance stands as a cornerstone of operational integrity and client trust. As BPO companies handle sensitive data and provide critical services across various sectors, adherence to regulatory frameworks is a legal obligation and a fundamental aspect of maintaining security, privacy, and ethical standards. In this comprehensive guide, we’ll delve into the intricacies of regulatory […]
March 2024 Update: Evolution and Innovation in the BPO Industry
March 2024 marks a significant milestone in the Business Process Outsourcing (BPO) industry, with several notable developments shaping its trajectory. As technology continues to advance and global trends evolve, BPO companies are adapting, innovating, and redefining their strategies to meet the demands of a dynamic market landscape. In this blog, we’ll explore the key updates […]
