Biggest Trends in Data Mining for 2024
Globally, an estimated 2.5 quintillion bytes of data are generated each day, making the role of data mining in uncovering valuable insights more essential than ever (IBM, 2023). The evolution of data mining trends is reshaping industries worldwide from predictive analytics that forecast market trends with up to 95% accuracy to machine learning algorithms processing […]
Comparing the Best IT Nearshore Outsourcing Countries in Asia
Looking to scale your business without breaking the bank? Nearshore outsourcing might just be the answer you’re looking for! Businesses are always on the hunt for ways to simplify operations, cut costs, and amplify goals. Nearshore outsourcing, which involves delegating business processes to neighboring countries, offers an ideal solution. With benefits like cultural similarities, overlapping […]
For All Your Front & Back Office Needs
Running a business is no easy task, right? Doing customer calls, managing payroll, and keeping your data organized, can feel like there aren’t enough hours in the day. But what if you had a partner who could take some of that weight off your shoulders? That’s where Splace comes in. We’re a Business Process Outsourcing […]
The Next Big Thing at Splace BPO
At Splace, we’re always on the lookout for ways to push the boundaries and redefine what’s possible in the BPO industry. We’re excited to share some exciting news about the next big thing we’re bringing to the table. If you’re a current client, a potential partner, or just curious about what’s happening in the BPO […]
The Domino Effect of Bad Customer Service
“The customer’s perception is your reality.” – Kate Zabriskie Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]
The Top 10 Do’s of Quality Assurance in BPO
Quality Assurance is the secret sauce to keeping customers and offering top-notch services. QA processes make sure to deliver consistent, reliable, and high-quality services. When you think of it, it is a system that continuously checks and improves everything from how customer interactions are handled to managing back-office tasks. By setting clear quality benchmarks and […]
10 Best Customer Experience Tools to Use in 2024
Providing remarkable customer service is not only an added benefit, it’s essential for staying ahead. There is an extensive array of tools available as we move into 2024 that are designed to improve customer interactions, get meaningful feedback, and forge deeper connections with clients. Every tool has something special to offer, whether you’re comparing Freshdesk […]
Hiring Social Media Managers in the Philippines is a Smart Move
It is now imperative to have a strong social media presence rather than just being optional. Effective social media channel management may make all the difference, whether you’re an upstart attempting to break through or an established company seeking to hold onto your competitive advantage. However, here’s an idea: why not think about employing a […]
Will AI Replace Lead Generation Job?
One of the hottest topics is whether artificial intelligence (AI) will replace human jobs. Lead generation, a part of sales and marketing, is definitely in the spotlight of this discussion. With AI technology evolving at lightning speed, it’s natural to wonder if these advancements will make human lead generation professionals obsolete. The thought of AI […]
Complete Checklist for Recruiting Top Talent in BPO
Recruiting top talent in the BPO industry can be a challenging task. With all these technological advancements and the changing nature of customer expectations, finding the right candidates to meet these demands is already a top priority. Regardless of experience level in recruiting, having a clear and structured approach can make all the difference. […]
