In Retrospect: The Impact of the COVID-19 Pandemic on the BPO Industry

The COVID-19 pandemic has affected many industries worldwide, particularly the business process outsourcing (BPO) industry is no exception. BPO firms provide various services, such as outbound services, sales, lead generation, market research, appointment setting, telemarketing, inbound call centers, customer service, help desk, and technical support, to companies across different industries. These services help companies reduce […]

What’s Next for Call Centers: Trends to Look Out for

As businesses embrace digital transformation, the call center industry is significantly shifting. Customers expect seamless and personalized experiences; technology enables companies to meet those expectations innovatively. This blog will discover the future of inbound call centers, outbound services,  and the trends businesses should watch out for. AI Chatbots and ML Systems Artificial Intelligence (AI) and […]