Omnichannel Execution in BPO: Structuring Customer Contact for Continuity

Introduction Omnichannel customer experience (CX) defines a communication strategy integrating multiple contact points into a unified interaction system. This includes voice calls, email, live chat, social media, and messaging applications. Omnichannel differs from multichannel by eliminating communication silos and enabling consistent data flow across all platforms. Business Process Outsourcing (BPO) providers operate as external entities […]

Hyper-Personalization: The Key to Customer Experience (CX) in 2025

Introduction Customer expectations continue to rise, and in 2025, hyper-personalization will be the gold standard in customer experience (CX). Businesses can no longer afford to offer generic solutions; customers demand experiences that cater to their individual needs, preferences, and behaviors. Companies that fail to deliver highly tailored interactions risk losing customer trust, engagement, and loyalty. […]

Subscribe to gain invaluable tips on how to make a connection with your customers.

SPLACE is a top-rated, cost-efficient, and omnichannel BPO company in the Philippines with a vast network of Filipino experts. We connect the world’s top brands to Filipino experts and build seamless outsourcing partnerships.

ACCREDITED BY:

ACCREDITED BY:‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ON PROGRESS ACCREDITATION:

ON PROGRESS ACCREDITATION:

CONTACT US

5th Floor Alyvea Building Sta. Ana Avenue corner Leon Ma, Leon M Guerrero St, Davao City, 8000 Davao del Sur

For an in-depth understanding of our data handling practices, we invite you to peruse our comprehensive Privacy Policy.

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.

Industry:

Role to Outsource :

Workload:

Budget:

Budget From (USD):

Budget To (USD):

Hourly Rate (USD):

I consent to Splace BPO collecting and processing my personal information as a prospective client, affiliate, partner, or applicant. This includes contacting me via email, phone, or text message. For more details, please visit our Privacy Policy.

I consent to receive marketing materials and promotional offers via email.

Updates

Tag: CX Trends 2025

Omnichannel Execution in BPO: Structuring Customer Contact for Continuity

Hyper-Personalization: The Key to Customer Experience (CX) in 2025

Subscribe to gain invaluable tips on how to make a connection with your customers.

ACCREDITED BY:

ACCREDITED BY:‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ON PROGRESS ACCREDITATION:

ON PROGRESS ACCREDITATION:

CONTACT US

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.