The Rise of Talent-Centric and Customer-Centric BPO Operations: A Game-Changer for CX in 2025

Understanding Talent-Centric and Customer-Centric BPO The Business Process Outsourcing (BPO) industry has traditionally been associated with cost efficiency, offshore labor, and operational scalability. However, in 2025, the focus is shifting from mere cost-cutting strategies to value-driven outsourcing. Organizations are now prioritizing two critical elements—talent-centric operations and customer-centric experiences—as they recognize their direct impact on business […]