CEO Harold Rey Ladaran on Virtual Assistant Careers: A Strategic Briefing in Butuan City
Introduction In Butuan City, CEO Harold Rey Ladaran of Splace BPO delivered a keynote presentation during the “Freelancing 101: How to Start Your Virtual Assistant Journey” seminar. The event, attended by first-time freelancers, students, and professionals exploring remote careers, focused on practical methods for entering the virtual assistant (VA) workforce. CEO Harold Rey Ladaran addressed […]
Omnichannel Execution in BPO: Structuring Customer Contact for Continuity
Introduction Omnichannel customer experience (CX) defines a communication strategy integrating multiple contact points into a unified interaction system. This includes voice calls, email, live chat, social media, and messaging applications. Omnichannel differs from multichannel by eliminating communication silos and enabling consistent data flow across all platforms. Business Process Outsourcing (BPO) providers operate as external entities […]
Gen Z in the BPO Workforce: Opportunities and Challenges
Introduction The entry of Generation Z into the business process outsourcing (BPO) workforce introduces new behavioral patterns, labor expectations, and management considerations. Born between 1997 and 2012, Gen Z employees comprise a digitally native cohort shaped by globalized information exposure, social platform fluency, and technology-first communication norms. As their labor market participation increases, BPO firms […]
