Why Standard Operating Procedures Are the Real Leadership Tool in BPO

This blog outlines why Harold Rey Ladaran, CEO of Splace BPO, treats standard operating procedures (SOPs) as the core instrument of BPO leadership. His position rejects intuition-based management and replaces it with repeatable execution systems. He leads the company with the principle that structure—not proximity, visibility, or personality—enables consistency. His operational model is governed by […]

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Day: April 28, 2025

Why Standard Operating Procedures Are the Real Leadership Tool in BPO

Subscribe to gain invaluable tips on how to make a connection with your customers.

ACCREDITED BY:

ACCREDITED BY:‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ON PROGRESS ACCREDITATION:

ON PROGRESS ACCREDITATION:

CONTACT US

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.