Beyond Every Number Is a Person: The People-Centered Leadership of CEO Harold Rey Ladaran
Introduction In the BPO industry, success is expressed in numbers—conversion rates, resolution times, service-level agreements, and net promoter scores. Metrics dominate dashboards, guide decisions, and define client relationships. But behind every KPI is something more fundamental: a human being. A voice, a story, a moment of resilience. And at the center of Splace BPO’s strategic […]
