The Philippines’ Evolution: From Call Centers to High-Value BPO Services

Introduction Once known primarily for its round-the-clock call centers, the Philippine BPO industry has matured into something far more powerful: a global center for high-value, knowledge-based services. In 2025, the country is no longer just an outsourcing destination—it’s a strategic partner in the global business ecosystem. This evolution has been years in the making, fueled […]