How AI & Automation Are Transforming BPO in 2025

Introduction The BPO (Business Process Outsourcing) industry is undergoing a massive transformation in 2025, powered by artificial intelligence (AI), robotic process automation (RPA), and intelligent workflows. These technologies are no longer experimental—they’re reshaping how service providers deliver efficiency, scalability, and customer satisfaction at scale. From virtual agents handling thousands of customer queries to bots automating […]