Sustainability & ESG: The Next Frontier in BPO

Introduction As global businesses increasingly prioritize environmental, social, and governance (ESG) goals, the BPO industry is evolving from a cost-driven model to one rooted in sustainability and purpose. In 2025, clients are not only asking “How cheap?”—they’re asking “How ethical?” and “How sustainable?” This shift marks a new frontier: one where ESG-aligned outsourcing becomes a […]