Blending Tech and People: Why the Future of BPO is Human-Led, AI-Enabled

Blending Tech and People: Why the Future of BPO is Human-Led, AI-Enabled Let’s face it—when we hear the term “AI” in the workplace, we tend to imagine robots taking over jobs, automated voices on customer calls, and a future where human roles feel secondary. But here’s the truth: the best BPO companies aren’t replacing people […]