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Day: December 9, 2025

Navigating the Policy Cliff: Full Breakdown of the US Call Center Bill and the Future of Outsourcing in the Philippines

Explore the US Call Center Bill, its impact on outsourcing, and what it means for Philippine BPOs and global customer service operations.

For years, the Philippines has been a global leader in the outsourcing industry, with call centers driving much of the country’s economy. But now, the US Call Center Bill threatens this booming industry and could change everything.   This bill, introduced in the United States, aims to bring call center jobs back to the U.S., […]

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