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Day: December 11, 2025

Anatomy of a Law: Unpacking the Keep Call Centers in America Act’s Threat to US-Philippines Trade Relations

Discover how the Philippine BPO industry can adapt and thrive by shifting from traditional voice services to high-value offerings amid the U.S. onshore trend.

The Keep Call Centers in America Act (KCACCA) is a new law that could shake up the US-Philippines trade relationship. The law aims to bring American call center jobs back to the US, but it also threatens the Philippine economy, especially its BPO (business process outsourcing) industry.   For years, the Philippines has been the […]

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