Why Your Agents Quit: The Secret to Halving Telecom Call Center Attrition with BPO
Employee attrition is one of the biggest hidden costs for businesses with high-volume customer service operations. When agents leave, companies face not only the expense of hiring and training replacements but also disruptions in service quality, customer satisfaction, and team morale. Understanding why employees quit is the first step to solving the problem—and partnering […]
