Stop Paying for Hold Music: Why US Businesses are Dumping Phone Support for Chat

Long hold times, rising costs, and frustrated customers are pushing US businesses to rethink traditional phone support. Chat-based solutions—from AI bots to live messaging—offer a faster, more cost-efficient alternative. Hidden Costs of Phone Support Phone support comes with more than agent salaries: Call handling fees – Long wait times increase telecom costs. Lost productivity […]

Subscribe to gain invaluable tips on how to make a connection with your customers.

SPLACE is a top-rated, cost-efficient, and omnichannel BPO company in the Philippines with a vast network of Filipino experts. We connect the world’s top brands to Filipino experts and build seamless outsourcing partnerships.

ACCREDITED BY:

ACCREDITED BY:‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ON PROGRESS ACCREDITATION:

ON PROGRESS ACCREDITATION:

CONTACT US

5th Floor Alyvea Building Sta. Ana Avenue corner Leon Ma, Leon M Guerrero St, Davao City, 8000 Davao del Sur

For an in-depth understanding of our data handling practices, we invite you to peruse our comprehensive Privacy Policy.

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.

Industry:

Role to Outsource :

Workload:

Budget:

Budget From (USD):

Budget To (USD):

Hourly Rate (USD):

I consent to Splace BPO collecting and processing my personal information as a prospective client, affiliate, partner, or applicant. This includes contacting me via email, phone, or text message. For more details, please visit our Privacy Policy.

I consent to receive marketing materials and promotional offers via email.

Updates

Day: December 24, 2025

Stop Paying for Hold Music: Why US Businesses are Dumping Phone Support for Chat

Subscribe to gain invaluable tips on how to make a connection with your customers.

ACCREDITED BY:

ACCREDITED BY:‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ON PROGRESS ACCREDITATION:

ON PROGRESS ACCREDITATION:

CONTACT US

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.

FOR ALL OUTSOURCING INQUIRIES:

Let’s Talk! Fill out this form, if you’d like us to call or email you.