CASE STUDY | Vivo Solar

The case study of SPLACE's devoted staff of appointment setters showed how they assisted the business in increasing installations and achieving its objectives.


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The Client

Vivo Solar is a company that specializes in providing solar panels to residential and commercial properties in Australia, with branches in Southeast Asia, mainly in Singapore and the Philippines. As part of their marketing efforts, they have been engaging in cold calling and appointment setting to generate leads for their sales team. However, they encountered some challenges in achieving their desired results, which prompted them to seek the help of SPLACE.

The Challenge

Vivo Solar was not satisfied with the results they were getting from their previous appointment-setting provider. They were not receiving enough quality appointments and were not hitting their targets. They also had concerns about the level of dedication of the other companies they worked with.

The Solution

SPLACE offered a solution to Vivo Solar’s problems, including the following:

  • Providing a team of experienced appointment setters who were closely monitored and guided by the company’s support and leadership groups
  • Ensuring that the team was equipped with the right tools and strategies to engage with potential customers effectively and set quality appointments for Vivo Solar’s sales team

Incentivizing the appointment-setting program to boost employee morale and motivation

The Results

Since partnering with SPLACE in August 2022, Vivo Solar has seen significant improvements in the quality of appointments generated by the SPLACE team. These include:

  • Regularly holding meetings with both the support and leadership groups. These meetings provided an opportunity to review and analyze the performance metrics of the appointment setters, identify areas for improvement, and discuss strategies for enhancing the quality of the set appointments.


  • Closely monitoring the performance of the appointment setters and guiding them as necessary.


  • Maintaining a high level of performance despite having a smaller number of agents on the team. 


  • Analyzing and optimizing their approach, SPLACE was able to consistently deliver quality appointments to Vivo Solar and help them achieve their marketing objectives.


Overall, Vivo Solar is quite satisfied with the results they have achieved through their partnership with SPLACE. As a result, they have chosen to continue working with us to accomplish their marketing goals. Our unwavering commitment to providing high-quality appointment-setting services and a team of experienced and dedicated agents have played a crucial role in ensuring that Vivo Solar’s expectations are met and exceeded. We value our partnership with Vivo Solar and remain faithful to delivering results that help them achieve their business objectives.


Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent.

If you are interested in Splace’s Business Process Outsourcing Solutions,

email: or call us at +1 503 488-3540.


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