Real-Time Learning Over Reviews: How Feedback Drives Growth
Introduction Traditional performance reviews, often delivered at the end of each quarter, are being replaced by more agile and responsive methods of employee development. For fast-paced service environments like business process outsourcing, waiting months to address skill gaps or performance shifts creates delays in both growth and improvement. That’s why companies are turning to real-time […]
Why Human-Led Technical Support Still Delivers What AI Can’t
Introduction Technical support plays a key role in maintaining customer satisfaction and operational stability. It includes services such as inbound assistance, web development, quality assurance, graphics and CAD design, SEO, and project management. These functions demand a blend of analytical skill, responsiveness, and subject-specific knowledge. As AI tools become more visible in business operations, many […]
Why Back-Office Support Teams Still Outperform AI
Introduction Back-office support refers to the internal functions of a company that operate behind the scenes—tasks that keep the organization running but don’t directly face customers. These include accounting support, payroll, fraud checks, HR processes, administrative assistance, and property oversight. In recent years, AI has entered this space through tools designed to handle basic analysis, […]
Why Human Telesales Still Outsell AI
Introduction In an era where automation and artificial intelligence are reshaping business processes, the question of whether human-led telesales still holds value has become increasingly relevant. Telesales refers to the practice of using live phone calls to engage leads, set appointments, qualify prospects, and ultimately convert them into paying customers. Functions such as appointment setting, […]
Micro vs. Macro: Choosing the Right Influencer Strategy with BPO Support
Introduction Influencer marketing continues to evolve, and one of the most strategic questions brands face is whether to invest in micro-influencers or macro-influencers. While macro-influencers boast large audiences and broad reach, micro-influencers offer niche appeal, deeper engagement, and often stronger trust from their followers. Choosing between the two depends not just on budget or audience […]
The Rise of Influencer Marketing Talent in BPO
Introduction Influencer marketing has evolved from a trend into a high-impact strategy that drives brand credibility, customer engagement, and measurable conversion. As the landscape matures, managing influencer partnerships has become a discipline that requires both creative insight and operational rigor. Enter the role of influencer marketing specialists—professionals who serve as the bridge between brand vision […]
Why Omnichannel Communication Is Now a Business Imperative
Introduction Omnichannel communication refers to a unified approach to customer interaction, where all communication platforms—be it phone, chat, email, or social media—are integrated to provide a consistent, seamless user experience. In a hyperconnected market, consumers no longer interact with brands through a single channel. They might browse products on a mobile app, ask a question […]
The Virtual Shift: How BPOs Are Meeting the Rising Demand for Virtual Assistants
Introduction The business process outsourcing (BPO) industry continues to evolve rapidly, and one of the most notable developments in recent years is the exponential rise in demand for virtual assistants. As companies worldwide recalibrate their internal operations, virtual roles have become essential to reducing overhead, improving responsiveness, and increasing profitability. The growing dependency on digital […]
Values in Action: How Splace BPO Turns Excellence and Adaptability Into Everyday Impact
Introduction In the world of business process outsourcing (BPO), company values are more than mission statement décor—they are the engine behind sustainable results. Values like excellence, adaptability, and integrity guide everything from client interactions to internal decision-making. In this blog, we define what these values truly mean in a high-performing BPO environment and explore how […]
Retail and eCommerce Support vs AI: Trends, Challenges, and the Human Advantage
Introduction Retail and eCommerce brands face nonstop complexity: higher customer expectations, increased return rates, labor instability, and margin pressure from platforms. AI has been sold as a cure-all for many of these problems, promising to reduce workload, replace human touchpoints, and create seamless interactions. But the results aren’t always as advertised. The core issue isn’t […]
