Win That Campaign and Slay Your Performance
Success requires more than just checking boxes. It takes more than simply following steps and checking boxes to be successful. It demands a mastery of combining operations with continuous innovation, and careful planning. Achieving accomplishment in your campaigns involves a clear and thorough understanding of your client’s needs, efficient processes, and a team that is […]
BPO Tips for Businesses in Australia
Wondering what it would be like to have your business running smoothly without you having to micromanage every detail? How can your Australian business stay ahead in the market while cutting costs and improving performance? What if you could streamline your operations and focus more on what you do best, without compromising on quality? Business […]
Confused Between Executive and Administrative Assistant?
Deciding whether you need an executive assistant (EA) or an administrative assistant (AA) can be a bit of a head-scratcher. You are caught between two incredible multitaskers, both assured to make your business and professional life run smoothly. But how do you know which one will fit best with your needs? Maybe you’re growing your […]
Splace BPO Joined CCAP Contact Islands 2024
Splace BPO recently had the privilege of participating in the Contact Islands 2024 conference in the beautiful city of Cebu last July 24 to 26,2024. This annual event is organized by the Contact Center Association of the Philippines (CCAP) and it is a must-attend gathering for anyone in the BPO industry. This 3-day event was […]
Biggest Trends in Data Mining for 2024
Globally, an estimated 2.5 quintillion bytes of data are generated each day, making the role of data mining in uncovering valuable insights more essential than ever (IBM, 2023). The evolution of data mining trends is reshaping industries worldwide from predictive analytics that forecast market trends with up to 95% accuracy to machine learning algorithms processing […]
Comparing the Best IT Nearshore Outsourcing Countries in Asia
Looking to scale your business without breaking the bank? Nearshore outsourcing might just be the answer you’re looking for! Businesses are always on the hunt for ways to simplify operations, cut costs, and amplify goals. Nearshore outsourcing, which involves delegating business processes to neighboring countries, offers an ideal solution. With benefits like cultural similarities, overlapping […]
For All Your Front & Back Office Needs
Running a business is no easy task, right? Doing customer calls, managing payroll, and keeping your data organized, can feel like there aren’t enough hours in the day. But what if you had a partner who could take some of that weight off your shoulders? That’s where Splace comes in. We’re a Business Process Outsourcing […]
The Next Big Thing at Splace BPO
At Splace, we’re always on the lookout for ways to push the boundaries and redefine what’s possible in the BPO industry. We’re excited to share some exciting news about the next big thing we’re bringing to the table. If you’re a current client, a potential partner, or just curious about what’s happening in the BPO […]
The Domino Effect of Bad Customer Service
“The customer’s perception is your reality.” – Kate Zabriskie Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]
The Top 10 Do’s of Quality Assurance in BPO
Quality Assurance is the secret sauce to keeping customers and offering top-notch services. QA processes make sure to deliver consistent, reliable, and high-quality services. When you think of it, it is a system that continuously checks and improves everything from how customer interactions are handled to managing back-office tasks. By setting clear quality benchmarks and […]
