Confused Between Executive and Administrative Assistant?
Deciding whether you need an executive assistant (EA) or an administrative assistant (AA) can be a bit of a head-scratcher. You are caught between two incredible multitaskers, both assured to make your business and professional life run smoothly. But how do you know which one will fit best with your needs? Maybe you’re growing your […]
Biggest Trends in Data Mining for 2024
Globally, an estimated 2.5 quintillion bytes of data are generated each day, making the role of data mining in uncovering valuable insights more essential than ever (IBM, 2023). The evolution of data mining trends is reshaping industries worldwide from predictive analytics that forecast market trends with up to 95% accuracy to machine learning algorithms processing […]
Comparing the Best IT Nearshore Outsourcing Countries in Asia
Looking to scale your business without breaking the bank? Nearshore outsourcing might just be the answer you’re looking for! Businesses are always on the hunt for ways to simplify operations, cut costs, and amplify goals. Nearshore outsourcing, which involves delegating business processes to neighboring countries, offers an ideal solution. With benefits like cultural similarities, overlapping […]
For All Your Front & Back Office Needs
Running a business is no easy task, right? Doing customer calls, managing payroll, and keeping your data organized, can feel like there aren’t enough hours in the day. But what if you had a partner who could take some of that weight off your shoulders? That’s where Splace comes in. We’re a Business Process Outsourcing […]
The Next Big Thing at Splace BPO
At Splace, we’re always on the lookout for ways to push the boundaries and redefine what’s possible in the BPO industry. We’re excited to share some exciting news about the next big thing we’re bringing to the table. If you’re a current client, a potential partner, or just curious about what’s happening in the BPO […]
The Domino Effect of Bad Customer Service
“The customer’s perception is your reality.” – Kate Zabriskie Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]
10 Best Customer Experience Tools to Use in 2024
Providing remarkable customer service is not only an added benefit, it’s essential for staying ahead. There is an extensive array of tools available as we move into 2024 that are designed to improve customer interactions, get meaningful feedback, and forge deeper connections with clients. Every tool has something special to offer, whether you’re comparing Freshdesk […]
A Guide to Healthy Habits for Customer Service Representatives
As a customer service representative, you’re the face of your company, and you know how demanding this role can be. You’re constantly on your feet, answering phone calls, responding to emails, and chatting with customers online. It’s no wonder that many customer service reps struggle with stress, fatigue, and burnout. But what if you could […]
When is the Perfect Time To Seek an Outsourcing Partner
Knowing when to look for an outsourcing partner can make all the difference for your business. If you’re a startup juggling many roles, a growing company feeling the pressure of increased demands, or an established business needing specialized skills for innovation, outsourcing might be just what you need. By tapping into external expertise, you can […]
Why It is Important to have a Supportive Team
BPO companies handle a wide range of tasks for businesses around the globe, from customer service and tech support to HR and data processing. The success of these operations depends heavily on how well the team works together. A supportive team fosters trust, open communication, and a culture of continuous improvement, all of which are […]
