Beyond the Backlash: Can the Philippines Pivot to High-Value IT-BPM Before AI Takes the Core Call Center Jobs?

The Philippine BPO industry, long a global leader in call centers, is at a crossroads. With the combination of US laws restricting offshoring and the rise of AI automation, the future of voice-based outsourcing is at risk. For Philippine BPO executives, economic planners, and workers, the message is clear: it’s time to shift away from […]
The Next Big Thing at Splace BPO

At Splace, we’re always on the lookout for ways to push the boundaries and redefine what’s possible in the BPO industry. We’re excited to share some exciting news about the next big thing we’re bringing to the table. If you’re a current client, a potential partner, or just curious about what’s happening in the BPO […]