How to Choose the Right BPO Partner: 5 questions Every CEO Must Ask
Introduction Business process outsourcing (BPO) is a performance-dependent, legally-binding agreement. It requires operational continuity, structured labor systems, and enforceable standards across multiple domains. These domains include recruitment, training, compliance, infrastructure redundancy, and organizational design. Selection without scrutiny invites service failure. CEOs must interrogate the internal structure of the provider, verify evidence of workforce control, and […]
