Live Chat: The Customer’s New Best Friend

Now let’s think of a situation wherein you’ve just bought a new gadget online, and you’re super excited to get it up and running. But there’s one tiny hiccup, and you’re stuck on a setup step and the clock is ticking. You try calling customer service, but the wait time is longer than you can […]

How Outsourcing Specialists Can Boost Business Brands

Imagine running a thriving brand. Your products are fantastic, your marketing is on point, and your customer base is growing. Yet, as your brand scales, so do the complexities of managing everything in-house. From logistics to customer service, the demands can quickly become overwhelming. This is where specialist outsourcing partners come in, offering expertise and […]

Telemarketing in BPO: Strategies and Insights

Telemarketing within Business Process Outsourcing (BPO) stands at the intersection of communication, marketing, and customer relations, offering a platform for businesses to engage with their target audience. Success in this industry depends on developing smart techniques and strategies.  Whether it’s generating leads, conducting surveys, or driving sales, telemarketing in BPO requires an effective approach that […]

From Concept to Completion: Creating Stores in the BPO

The process of opening a profitable shop in a business process outsourcing (BPO) involves more than just logistics. It requires a balance between meticulous preparation, strategic forethought, and perfect execution. Whether you’re establishing a brick-and-mortar presence or navigating the vast world of e-commerce, the ability to create stores in a BPO may completely change the […]

Freelancers vs. Business Process Outsourcing (BPO): Which One Is Right for Your Business?

Two popular avenues for meeting these demands are hiring freelancers and utilizing Business Process Outsourcing (BPO) services. Both offer unique advantages and challenges, and understanding their differences can help businesses make informed decisions about their staffing and operational needs. In this blog post, we’ll look closer into the intricacies of freelancers versus BPO, exploring their […]

How Splace Prioritizes Employee Care and Team Success

Success relies on staff motivation and well-being in addition to operational effectiveness and client satisfaction. Leading BPO company Splace has set out to update and improve its incentives and compensation plans because it understands how important workers are to the success of the company. Splace strives to create an atmosphere where workers flourish, perform at […]

Compensation Structures for Agents in BPO: Strategies for Success

The compensation structure for agents in BPO is essential for promoting productivity, motivation, and general success. It is critical to strike the correct balance when it comes to agent compensation as businesses work to maximize operational savings while providing outstanding service. This blog delves into the complexities of paying BPO agents, examining different approaches, factors […]

BPO Pricing Models: Fixed Price vs. Hourly Rate

Selecting a pricing model is one of the most important choices businesses have to make when working with service providers in the field of business process outsourcing (BPO). The Fixed Price and Hourly Rate models are two common pricing structures in BPO. Every model has pros and drawbacks of its own, so organizations must know […]

Celebrating Women at Splace!

Women are making significant strides in the Business Process Outsourcing (BPO) sector primarily for their skill, creativity, and leadership. As we commemorate the Month of Women in Splace, a leading BPO company, it’s time to shine a spotlight on the remarkable achievements of women in the industry and reaffirm our commitment to women’s empowerment. Splace […]

Remote Work Trends to Watch in 2024

As we stride further into the digital age, remote work continues to evolve, offering unparalleled flexibility and opportunities for both employers and employees. As we embark upon 2024, the landscape of remote work trends unveils a fascinating intersection of technological advancements, shifting workplace dynamics, and societal changes. From the integration of augmented reality (AR) and […]