Anatomy of a Law: Unpacking the Keep Call Centers in America Act’s Threat to US-Philippines Trade Relations
The Keep Call Centers in America Act (KCACCA) is a new law that could shake up the US-Philippines trade relationship. The law aims to bring American call center jobs back to the US, but it also threatens the Philippine economy, especially its BPO (business process outsourcing) industry. For years, the Philippines has been the go-to […]
Compliance or Cancellation? What the New US Federal Contracts Rule Means for Philippines BPO Firms in 2026
For Philippine BPOs, 2026 might feel like a ticking time bomb. A new US Federal contracts rule is on the horizon, and it could change the way BPOs in the Philippines do business with the US government forever. This isn’t just another regulation—it’s a game-changer that could impact everything from your revenue to your reputation. […]
Navigating the Policy Cliff: Full Breakdown of the US Call Center Bill and the Future of Outsourcing in the Philippines
For years, the Philippines has been a global leader in the outsourcing industry, with call centers driving much of the country’s economy. But now, the US Call Center Bill threatens this booming industry and could change everything. This bill, introduced in the United States, aims to bring call center jobs back to the U.S., […]
Overcoming Burnout in Remote Work: Tips for Maintaining Employee Well-Being Status: In Development
Overcoming Burnout in Remote Work: Tips for Maintaining Employee Well-Being Remote work offers many advantages, but it also comes with the risk of burnout, as the lines between work and personal life can blur. The constant pressure to stay connected and productive can take a toll on employees’ mental health. In this blog, we explore […]
Navigating Time Zone Differences in Global Remote Teams
Navigating Time Zone Differences in Global Remote Teams Managing a global remote team comes with the challenge of coordinating across multiple time zones. This can lead to difficulties in scheduling meetings, delays in decision-making, and a sense of disconnection among team members. However, with the right strategies, these challenges can be minimized. Understanding the Impact […]
The Essential Tools Every Remote Team Needs for Success
The Essential Tools Every Remote Team Needs for Success The rapid shift to remote work has made it imperative for businesses to equip their teams with the right tools to stay productive and connected. While remote work offers flexibility and access to a global talent pool, it also poses challenges that can hinder collaboration and […]
7 Things To Expect When Hiring a Virtual Receptionist for Your Solar Company
Considering hiring a virtual receptionist for your solar company? You’re on the right track. As the solar industry heats up, so does the need to keep communication smooth. But if you’re wondering what exactly a virtual receptionist can bring to the table, you’re not alone. The idea of entrusting someone outside your office seems daunting, […]
Pros and Cons of Lock-In Contracts in BPO
Have you heard about lock-in contracts and wondered how they might impact your operations? These agreements can either provide stability or, if not managed carefully, lead to challenges that could disrupt your business. Take it from a real scenario. A mid-sized tech company that outsourced its customer support to a BPO provider on a […]
The Potential of More Leads on LinkedIn
You’re scrolling through LinkedIn, catching up on the latest industry trends, when suddenly you stumble upon a connection that could change your business. It’s no coincidence. LinkedIn isn’t just a networking platform, it’s a goldmine for generating leads that can skyrocket your growth. But here’s the thing! Most people barely scratch the surface of what […]
Cold Calling vs. Cold Emailing
You’re at a networking event, and you spot someone you’d love to connect with. Do you walk up and start a conversation, or do you slip them a note with your contact details and hope they get back to you? This scenario mirrors the choice between cold calling and cold emailing in sales and outreach. […]
