What is Quality Assurance and Why it matters when Outsourcing Your Business?

A cover page showing the floor manager educating two new employees on the do’s and don’ts - “Does Quality Assurance Matters?” as title for the blog

What is Quality Assurance and Why it matters when Outsourcing Your Business? You’ve probably heard a representative of a customer support center would say, “This call is being recorded or monitored for quality assurance purposes.”    Although it would be simple to disregard this and continue making your call, has it ever caused you to stop […]