Now That You’re Reigning in Telemarketing, What’s Next?
![](https://splacebpo.com/wp-content/uploads/2024/08/July-29-Aug-2-Splace-Blog-4-Main-1024x701.webp)
First off, let’s give a big shout-out to you! Reaching the top in telemarketing is no small feat. You’ve fine-tuned your strategies, scaled your operations, and established yourself as a leader in the industry. But with success comes a new set of challenges and opportunities. So, what’s next on the horizon? Our industry changes […]
The Domino Effect of Bad Customer Service
![](https://splacebpo.com/wp-content/uploads/2024/07/JJuly-8-12-Splace-Blog-2-1024x701.webp)
“The customer’s perception is your reality.” – Kate Zabriskie Customer service is the lifeblood of any organization. It goes beyond simply fixing problems and it serves as the link between what a business claims to offer and what actual customers encounter. What transpires, though, if that link breaks? Let’s talk about the domino effects […]
The Power of Media in Customer Service
![](https://splacebpo.com/wp-content/uploads/2024/06/June-3-7-Splace-Blog-30-1024x701.webp)
Media is a strong ally that businesses can use to provide great client experiences when it comes to customer service. The top 10 powers of media in customer service demonstrate how influencer partnerships, social media, and review sites may change how people engage with customers. Media offers a multitude of ways to improve customer satisfaction […]
Mastering Product Review Management: Enhancing Brand Reputation
![](https://splacebpo.com/wp-content/uploads/2024/04/April-8-12-Splace-Blog-5-1024x701.webp)
In today’s digital age, where consumer opinions hold significant sway over purchasing decisions, effectively managing product reviews is critical for businesses aiming to maintain a positive brand image and foster customer trust. This comprehensive guide explores the importance of product reviews, their impact on brand reputation, and the strategies for effectively managing and leveraging them […]