Multi-Shore Delivery Models: Building Resilient Global Support Operations
As the needs of consumers increase in terms of always-on support, businesses are also considering the way in which support staff members are delivered. Rather than basing them in a single country, businesses are turning to the use of multi-shore delivery, whereby support staff spread across a series of regions. Why Companies Are Moving to […]
Specialized Agents Over Generalists: The Rise of Vertical BPO Expertise
Outsourcing has long been more than just help in performing tasks. With increasing regulations for each type of industry and more demanding customers, it has become favorable for organizations to have BPO service teams who have pre-existing familiarity with their markets and environments. This is giving birth to vertical BPO experts. Why Vertical Expertise Outperforms […]
Security as a Differentiator: Why Compliance-First BPOs Win Enterprise Deals
In today’s corporate world, security is no longer a to-do list item, it’s a game-changer. With more firms opting to partner with BPO vendors who not only ensure industry regulation compliance but also protect vital data, a security-driven strategy is no longer necessary, it’s a priority. Compliance-oriented BPOs demonstrate credibility, professionalism, and honesty—the most […]
CX Personalization at Scale: How BPOs Are Using Data to Drive Loyalty
Today’s customer wants an experience that caters specifically to their needs. No more will generic responses or one-size-fits-all satisfy the competitive nature of today’s market. Scale businesses that can provide personalized interactions are those that shine above the rest-and BPOs are playing center-stage in making this possible. Advanced data analytics and customer insight-wielding skilled […]
Outcome-Based Outsourcing: The Shift From Per-Seat to Performance Contracts
Conventional outsourcing in the past was quantified in terms of headcount. More people were assumed to mean more success. However, in the current fast-paced world, this trend of outsourcing may soon reveal its flaws. Having a lot of people around does not always mean success. Those who take pride in being successful usually work differently. […]
The U.S. Business Guide to Unlocking Cash Flow with Filipino AP Expertise
Cash flow is the lifeblood of any U.S. business. Yet for many organizations, delayed payments, manual processes, and inefficient accounts payable (AP) systems quietly drain financial momentum. As companies look for smarter ways to optimize operations, more are discovering a powerful solution: leveraging Filipino AP expertise. This guide explains how Filipino accounts payable professionals […]
From Snail Mail to Speed of Light: A Blueprint for Modernizing Your Accounts Payable
The inefficiency of Accounts Payable (AP) departments has its origins in history. The use of papers that stack up on the inside of your desk with paper invoices, lengthy email chains to get approvals (many with slow responses) and some misplaced forms means the system has been running around with its legacy way from the […]
Why Your Accounts Payable Team Is Prone to Fraud & How to Fix It
The Accounts Payable Department (AP) is responsible for most business operations, handling all accounts payable functions from processing invoices and issuing checks. Regrettably, such an absolutely basic function can thus become seriously hit by financial fraud. Understanding why AP teams are vulnerable is an essential step in creating sturdy defenses. The Vulnerability: Why AP is […]
Beyond the $22 Cost: The Real Financial Leaks in Your Manual Invoice Process
The Myth of the $22 Invoice: An Introduction You may have heard this before: it costs about $22 to process one manual invoice. Many finance reports and AP studies have used this number. But the truth is that number doesn’t even come close to the whole picture. The true cost of doing invoices by […]
SPLACE BPO Earns Spot in Upwork’s Top 50+ Global Call Center Agencies
SPLACE BPO marks another milestone for the company as it joins the prestigious list of Upwork’s Top 50+ Global Call Center Agencies. This recognition adds to the company’s growing list of achievements as it continues to build its reputation as one of the top-rated BPO companies in the country. As one of the world’s largest […]
