Omnichannel is a Standard: Why Brands Must Deliver Consistent Customer Experiences Across Every Channel
Introduction Customer service expectations have changed. Customers now interact with brands through more than one channel—phone, chat, email, social media—and they expect consistent service across all of them. When those channels don’t align, the experience breaks. This blog explains how disconnected service weakens trust, and how consistent, channel-wide support keeps the customer experience intact. Splace […]
