The $10 Million Cart Saver: How Live Chat Slashes US E-commerce Abandonment

Cart abandonment is a major challenge for US e-commerce businesses, with nearly 70% of online shoppers leaving items in their cart without completing a purchase. Live chat addresses this problem by engaging customers in real time, answering questions instantly, and guiding them toward checkout. For many businesses, this simple tool can make a multimillion-dollar difference. […]
Four Operational Reasons E-Commerce Companies Are Outsourcing Fulfillment

Introduction This blog outlines four specific operational reasons eCommerce companies are outsourcing fulfillment support. It focuses on measurable functions: cost stabilization, demand-based scalability, cross-channel inventory integrity, and post-sale customer management. It also presents how Splace BPO executes these support functions through structured, managed services for global eCommerce brands. This blog continues the strategic case for […]