Sustainability & ESG: The Next Frontier in BPO
Introduction As global businesses increasingly prioritize environmental, social, and governance (ESG) goals, the BPO industry is evolving from a cost-driven model to one rooted in sustainability and purpose. In 2025, clients are not only asking “How cheap?”—they’re asking “How ethical?” and “How sustainable?” This shift marks a new frontier: one where ESG-aligned outsourcing becomes a […]
Outsourcing in Fragile Economies: Risk or Opportunity?
Introduction Global outsourcing has always been about more than just saving on costs—it’s about accessing specialized talent, scaling with agility, and reaching markets in ways that create long-term value. As businesses look to diversify operations and strengthen their global footprint, many are turning toward emerging or developing markets that offer strong talent pools but also […]
Ethical Outsourcing: A Guide to Making Responsible Business Decisions
Outsourcing has been a go-to strategy for businesses seeking cost savings, enhanced efficiency, and access to global talent. However, traditional outsourcing models have faced increasing scrutiny due to their ethical concerns. Issues like worker exploitation, environmental damage, and opaque supply chains can negatively affect a company’s reputation. This is where ethical outsourcing comes in—a […]
