Client Onboarding in BPO: First Impressions That Scale

Introduction Client onboarding in Business Process Outsourcing (BPO) refers to the structured process of integrating the client’s scope of work, tools, policies, compliance requirements, and performance metrics into the BPO’s operational environment. This process converts contractual terms into executable workflows. Onboarding includes requirements documentation, SLA definition, SOP alignment, training calibration, access provisioning, compliance mapping, and […]