Why E-Commerce Companies Are Operationalizing Fulfillment Through Outsourcing
Introduction Outsourced fulfillment refers to delegating logistics tasks—including inventory storage, picking, packing, and shipping—to an external provider. These providers, often third-party logistics (3PL) companies, execute physical and administrative fulfillment processes for the retailer. Instead of building proprietary logistics operations, eCommerce companies outsource execution to vendors with established warehousing infrastructure, labor, and delivery systems. This blog […]
Splace BPO Ranked #15 in the Philippines Best Workplaces™ 2025 by Great Place to Work®
Introduction Recognition in the BPO sector must be based on procedural evidence, structural discipline, and compliance—not employer-driven marketing statements. The Philippines Best Workplaces™ List 2025, curated by Great Place To Work® Philippines, uses a standards-based methodology and anonymized employee data to identify companies that meet enforceable thresholds for organizational trust, policy execution, and leadership credibility. […]
Client Onboarding in BPO: First Impressions That Scale
Introduction Client onboarding in Business Process Outsourcing (BPO) refers to the structured process of integrating the client’s scope of work, tools, policies, compliance requirements, and performance metrics into the BPO’s operational environment. This process converts contractual terms into executable workflows. Onboarding includes requirements documentation, SLA definition, SOP alignment, training calibration, access provisioning, compliance mapping, and […]
How to Choose the Right BPO Partner: 5 questions Every CEO Must Ask
Introduction Business process outsourcing (BPO) is a performance-dependent, legally-binding agreement. It requires operational continuity, structured labor systems, and enforceable standards across multiple domains. These domains include recruitment, training, compliance, infrastructure redundancy, and organizational design. Selection without scrutiny invites service failure. CEOs must interrogate the internal structure of the provider, verify evidence of workforce control, and […]
Splace BPO Kick-Off Party 2025: A Night of Culture, Celebration, and Collective Momentum
Introduction In the high-energy world of business process outsourcing, culture isn’t just an internal value—it’s a competitive advantage. At Splace BPO, we believe that celebrating people is foundational to achieving bold goals. On April 6, 2025, the company ushered in the new year with a powerful celebration: the Kick-Off Party 2025 held at XCLV Bar, […]
Employee Lifecycle Mapping in BPO Operations: Structured Design from Entry to Exit
Introduction Employee lifecycle mapping is the practice of defining and measuring every stage of the employment process, beginning with talent acquisition and ending with workforce separation. In Business Process Outsourcing (BPO), where workforce volume is high and turnover rates are measurable at monthly intervals, structured lifecycle design enables organizations to impose continuity, accountability, and operational […]
Strategic BPO Integration and Profit Maximization Tactics for 2025
Introduction Business Process Outsourcing (BPO) refers to the contractual delegation of specific business operations to third-party service providers. The practice is utilized to minimize operational costs, eliminate redundancies, and standardize performance. In 2025, outsourcing functions including customer service, patient care, data entry, logistics, and client management remains an empirically validated model for maintaining enterprise margins […]
CEO Harold Rey Ladaran on Virtual Assistant Careers: A Strategic Briefing in Butuan City
Introduction In Butuan City, CEO Harold Rey Ladaran of Splace BPO delivered a keynote presentation during the “Freelancing 101: How to Start Your Virtual Assistant Journey” seminar. The event, attended by first-time freelancers, students, and professionals exploring remote careers, focused on practical methods for entering the virtual assistant (VA) workforce. CEO Harold Rey Ladaran addressed […]
Omnichannel Execution in BPO: Structuring Customer Contact for Continuity
Introduction Omnichannel customer experience (CX) defines a communication strategy integrating multiple contact points into a unified interaction system. This includes voice calls, email, live chat, social media, and messaging applications. Omnichannel differs from multichannel by eliminating communication silos and enabling consistent data flow across all platforms. Business Process Outsourcing (BPO) providers operate as external entities […]
Gen Z in the BPO Workforce: Opportunities and Challenges
Introduction The entry of Generation Z into the business process outsourcing (BPO) workforce introduces new behavioral patterns, labor expectations, and management considerations. Born between 1997 and 2012, Gen Z employees comprise a digitally native cohort shaped by globalized information exposure, social platform fluency, and technology-first communication norms. As their labor market participation increases, BPO firms […]
