Fine-Tuning Your BPO: Year-End Review Techniques for Success

The COVID-19 outbreak had a devastating effect on every BPO business. To deal with the pandemic, BPO businesses were forced to leap ahead five years into the future in just three to four months. The health crisis forced businesses to narrow their focus and expedite decision-making, even if BPO operations were already headed in that […]

Enhancing Productivity in Remote BPO Teams: Communication Strategies that Work

The Business Process Outsourcing (BPO) sector has long been linked to sizable, busy contact centers situated in major cities throughout the globe. The conventional BPO environment, however, has changed over the past years, especially in light of current developments, with remote work emerging as a key trend. Remote work has become the new norm […]

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Tag: success