Anatomy of a Law: Unpacking the Keep Call Centers in America Act’s Threat to US-Philippines Trade Relations
The Keep Call Centers in America Act (KCACCA) is a new law that could shake up the US-Philippines trade relationship. The law aims to bring American call center jobs back to the US, but it also threatens the Philippine economy, especially its BPO (business process outsourcing) industry. For years, the Philippines has been the go-to […]
The “Keep Call Centers in America Act”: What It Means for US Jobs and Global BPOs
For years, customer service calls have been answered across the globe. But now, a new law is being discussed in Congress that could change all of that. The Keep Call Centers in America Act of 2025 is aimed at bringing customer service jobs back to the US, increasing transparency in business operations, and regulating the […]
How the Philippines Excels as a BPO Partner for US Companies
In the ever-evolving landscape of global business, outsourcing has become a strategic imperative for many U.S. companies seeking to stay competitive and efficient. Among the numerous outsourcing destinations available worldwide, the Philippines has emerged as a shining star, offering compelling reasons why it is the best partner for U.S. businesses. The primary reason why […]
