The Customer Contact Week Australia and New Zealand Winter 2025 (CCW ANZ Winter 2025) conference concluded as one of the largest and most influential customer contact events in the region, drawing hundreds of industry leaders, practitioners, and decision-makers from across the Asia-Pacific. Recognized as a premier platform for advancing customer experience (CX), the event featured practical strategies, proven solutions, and in-depth discussions that are helping shape the direction of the industry.
This year, Splace BPO was among the key participants, presenting its capabilities in outsourcing solutions designed to streamline operations, strengthen service delivery, and support measurable business growth.
A Spotlight on Leadership and Insight
One of the notable sessions was the round table discussion featuring Mr. Harold Rey Ladaran, CEO of Splace BPO, who joined other industry leaders to explore the topic: “Unlocking Insights to Transform Customer Service.”
Harold shared approaches for leveraging data-driven insights to anticipate customer needs, equip service teams, and deliver consistent, personalized experiences. He also highlighted how Splace BPO’s role-based talent approach and seamless system integration have helped clients achieve operational efficiency.
Splace BPO’s Presence at CCW ANZ Winter 2025
At its booth, Splace BPO engaged with attendees and presented key service approaches, including:
- Live Presentations on how Splace BPO’s approach goes beyond the standard BPO model, with flexibility, quality, and measurable results as priorities.
- Role-Based Tiering Method for matching the right talent to the right tasks, improving efficiency and enabling staff development without additional cost.
- Tailored, Scalable Solutions adaptable to businesses of all sizes, from start-ups to multinational enterprises.
- Seamless System Integration ensuring smooth collaboration with client tools and workflows for uninterrupted operations.
An Event That Shapes the Industry
CCW ANZ Winter 2025 was more than a conference — it was a hub for collaboration, knowledge-sharing, and building professional connections. Attendees left with practical strategies to address current CX challenges and a clearer view of how to prepare for future customer expectations.
For Splace BPO, the event was a chance to demonstrate its capabilities, engage with peers, and contribute to the ongoing dialogue on delivering effective and adaptable customer service.
The experience also reinforced Splace BPO’s commitment to staying closely connected to industry developments and client needs. Participating in CCW ANZ Winter 2025 allowed the team to not only present its proven methods but also gain valuable insights from other leaders, ensuring that the company remains a responsive and dependable partner for organizations aiming to enhance their customer service operations.
Looking Ahead
As the event came to a close, Splace BPO left CCW ANZ Winter 2025 with strengthened industry connections, fresh perspectives, and a renewed focus on delivering practical, results-driven outsourcing solutions. The summit served as both a platform to share expertise and an opportunity to listen, learn, and engage with peers who share the same commitment to elevating the customer experience.
About Splace BPO
Splace BPO delivers outsourcing solutions that streamline operations, strengthen customer engagemnt, and enable sustainable growth for clients worldwide. With a focus on flexibility, service quality, and measurable results, Splace BPO partners with businesses to meet today’s needs and prepare for the opportunities ahead.
📧 info@splacebpo.com
🌐 www.splacebpo.com
