US founders hiring in the Philippines often carry the same assumptions they'd apply to domestic hiring: flexible arrangements, contractor-friendly structures,…
Most Philippine BPO contracts are signed on the strength of a sales deck. The compliance documents come later — if they come at all. That pattern is how buyers…
Sourcing furniture, negotiating ISP contracts, procuring IT hardware, and assembling compliance documentation separately — operators who go that route typicall…
Most cost estimates for Philippine BPO seats are wrong — not because providers are dishonest, but because they quote labor and stop there. Mandatory benefits,…
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…
Founders hire a Filipino VA, hand over system access, and never put enforceable IP controls in place — not because they are careless, but because they assume t…
US and AU founders hiring in the Philippines routinely use "EOR" and "PEO" as if they mean the same thing. They do not — and the difference is not a...
You have 15 Filipino hires confirmed and a pipeline of 10 more. The team is ready. Now comes the structural question that stalls more growth-stage companies th…
Most finance ops leads at US, Australian, and European companies are managing three separate vendor relationships at any given time: a staffing or recruitment…
A 20-person Philippine CX team. Fully remote. Six months in, the cracks appear: agents miss shift handoffs because a Slack message got buried, a security incid…