Navigating the Policy Cliff: Full Breakdown of the US Call Center Bill and the Future of Outsourcing in the Philippines
For years, the Philippines has been a global leader in the outsourcing industry, with call centers driving much of the country’s economy. But now, the US Call Center Bill threatens this booming industry and could change everything. This bill, introduced in the United States, aims to bring call center jobs back to the U.S., […]
The “Keep Call Centers in America Act”: What It Means for US Jobs and Global BPOs
For years, customer service calls have been answered across the globe. But now, a new law is being discussed in Congress that could change all of that. The Keep Call Centers in America Act of 2025 is aimed at bringing customer service jobs back to the US, increasing transparency in business operations, and regulating the […]
10 Categories of Outsourcing for Sales and Customer Service
Outsourcing is employing a third party from outside a business to carry out tasks or produce commodities previously completed in-house by the business’s employees and personnel (Twin, 2022). In 1989, it became the first official corporate strategy. A corporation uses Outsourcing to concentrate on its primary business operations. There is a variety of Outsourcing […]
