Tips for Managing a Remote Call Center Team Successfully

This blog outlines best practices for managing a remote call center team, including defining clear expectations and goals, using the right tools, hiring people, providing training and support, and many more.

In today’s ever-evolving business landscape, remote work has become an increasingly popular option for many companies, including call centers. A remote call center team can benefit both employers and employees, as it allows for flexibility and cost savings. However, managing a remote call center team comes with its own challenges, including communication barriers, lack of […]

SPLACE BPO and Coworking Space Company to Open Second Call Center Branch in July 2023

Splace Business Process Outsourcing and Coworking Space (SPLACE) is thrilled to open Site 2 on the 5th floor of the Alyvea Building Corporate Center, located at the Sta. Ana Avenue corner Guerrero Street in Davao City, Philippines. SPLACE BPO and Coworking Space Company to Open Second Call Center Branch in July 2023 SPLACE, a business […]

In Retrospect: The Impact of the COVID-19 Pandemic on the BPO Industry

The COVID-19 pandemic has affected many industries worldwide, particularly the business process outsourcing (BPO) industry is no exception. BPO firms provide various services, such as outbound services, sales, lead generation, market research, appointment setting, telemarketing, inbound call centers, customer service, help desk, and technical support, to companies across different industries. These services help companies reduce […]

What’s Next for Call Centers: Trends to Look Out for

As businesses embrace digital transformation, the call center industry is significantly shifting. Customers expect seamless and personalized experiences; technology enables companies to meet those expectations innovatively. This blog will discover the future of inbound call centers, outbound services,  and the trends businesses should watch out for. AI Chatbots and ML Systems Artificial Intelligence (AI) and […]